Terms & Conditions
Please read these terms carefully before using our platform
TERMS AND CONDITIONS
1. Platform Status & Intermediary Role
1.1 RAHVAAN functions solely as a technology intermediary under the Information Technology Act, 2000.
1.2 RAHVAAN:
- Does not supervise drivers
- Does not control vehicles or routes
- Does not guarantee service quality
1.3 Transportation services are rendered exclusively by independent drivers/transporters.
2. No Employment, Agency, or Partnership
2.1 Nothing herein shall create:
- Employer–employee relationship
- Principal–agent relationship
- Partnership or joint venture
2.2 Drivers operate independently and at their own risk.
3. Communication, Logs & Evidence
3.1 All official communication must occur within RAHVAAN.
3.2 RAHVAAN reserves the right to:
- Access chats
- Review confirmations
- Preserve system logs
3.3 Such records constitute valid electronic evidence under Indian law.
4. Off-Platform Payments & Dealings
4.1 Any payment or agreement made outside RAHVAAN is done entirely at the risk of the user and driver.
4.2 RAHVAAN bears no liability, provides no refunds, and offers no dispute support for off-platform dealings.
5. Fees, Commission & Taxes
5.1 RAHVAAN currently deducts:
- Ten percent (10%) commission from drivers/transporters.
- GST at eighteen percent (18%) on the commission amount only, as per law.
Illustration:
Booking value ₹10,000
Commission (10%): ₹1,000
GST on commission (18%): ₹180
Total deduction: ₹1,180
6. Future Changes in Fees
6.1 RAHVAAN reserves the right to:
- Modify commission percentage
- Introduce platform, gateway, or service fees
- Apply new statutory taxes
6.2 Drivers and users will be notified in advance.
6.3 Continued use after notification constitutes acceptance.
7. Limitation of Liability
RAHVAAN shall not be liable for:
- Accidents or injuries
- Driver misconduct
- Delays or cancellations
- Vehicle breakdowns
- Force majeure events
Last updated: August 4, 2026