Privacy Policy

RAHVAAN – PRIVACY POLICY

Effective Date: [Insert Date]

Last Updated: [Insert Date]

Rahvaan ("Rahvaan", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Rahvaan collects, uses, stores, shares, and protects information when you use the Rahvaan mobile application, website, and related services ("Platform").

By using Rahvaan, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Rahvaan, we may collect the following information.

A. Account Information

When you create an account, we may collect:

• Full name
• Mobile number
• Email address
• Profile photograph
• Login credentials
• Account type
• Other information required to create and maintain your account

B. Customer Booking Information

When a customer creates or confirms a booking, we may collect:

• Pickup location
• Destination
• Travel date and time
• Number of passengers
• Vehicle preference
• Itinerary details
• Booking history
• Cancellation information
• Trip status
• Customer-driver communication related to the booking

C. Driver & Transporter Information

Drivers and transporters may be required to provide:

• Full name
• Photograph
• Contact details
• Government identification information
• Driving licence details
• Vehicle registration information
• Insurance and permit information
• Banking/payment details
• Company/transporter information
• Other documents required for verification

D. Location Information

With appropriate permission, Rahvaan may collect location information to provide services such as:

• Pickup and destination services;
• Driver location and arrival information;
• Trip tracking;
• Navigation and routing;
• Pickup verification;
• Trip status verification; and
• Safety and fraud prevention.

Users may control location permissions through their device settings, although disabling location access may affect certain Platform features.

E. Payment Information

Payments may be processed through third-party payment providers.

Rahvaan may receive information such as:

• Transaction amount;
• Payment status;
• Transaction ID;
• Payment method;
• Refund information; and
• Other transaction-related information.

Rahvaan generally does not store complete card or banking credentials where such information is securely processed by the applicable payment provider.

F. Communication Information

Where communication features are available, Rahvaan may process messages exchanged between customers and drivers for purposes including:

• Providing the booking service;
• Customer support;
• Safety;
• Fraud prevention;
• Dispute resolution; and
• Enforcement of Platform policies.

Rahvaan may use automated systems to detect prohibited information such as unauthorized phone numbers or external contact details.

G. Device & Technical Information

We may collect technical information such as:

• Device type;
• Operating system;
• App version;
• IP address;
• Device identifiers;
• Browser information;
• Crash reports;
• Log information; and
• General usage information.

This information helps us maintain security, improve performance, and troubleshoot technical problems.

2. How We Use Information

Rahvaan may use collected information to:

• Create and manage accounts;
• Process and manage bookings;
• Connect customers with drivers;
• Display driver and vehicle information;
• Process payments and refunds;
• Facilitate communication;
• Verify drivers and vehicles;
• Track and manage trips;
• Provide customer support;
• Prevent fraud and misuse;
• Investigate disputes;
• Maintain Platform security;
• Improve Platform performance;
• Send booking and service notifications;
• Provide relevant Platform communications;
• Comply with legal obligations; and
• Protect the rights and safety of Rahvaan and its users.

3. Sharing of Information

Rahvaan may share relevant information where necessary to provide the Platform services.

Customers and Drivers

We may share limited information between customers and drivers necessary to complete a confirmed booking.

Certain personal contact details may remain hidden until the booking is confirmed.

Payment Providers

Payment and transaction information may be shared with payment processors to process payments, refunds, settlements, and related transactions.

Service Providers

We may share information with trusted third-party service providers that assist with:

• Hosting;
• Payment processing;
• Maps and location services;
• Notifications;
• Identity/document verification;
• Analytics;
• Customer support;
• Security; and
• Technical operations.

Legal Requirements

Rahvaan may disclose information where required or permitted by applicable law, regulation, court order, government request, or legal process.

4. Driver & Customer Privacy

Rahvaan aims to share only the information reasonably necessary to facilitate a booking.

Before confirmation, direct contact information may remain hidden.

After confirmation, certain information may become available to facilitate communication and completion of the trip.

Users must not misuse, copy, sell, distribute, or retain another user's personal information for unauthorized purposes.

5. Location Data

Location information may be used for:

• Finding and matching drivers;
• Navigation;
• Pickup coordination;
• Trip tracking;
• Verifying trip status;
• Fraud prevention;
• Customer support; and
• Safety purposes.

Location access may be subject to the permissions granted by the user through their device.

6. Chat & Communication Monitoring

Rahvaan may monitor or automatically analyze Platform communications for legitimate purposes including:

• Detecting phone numbers or other unauthorized contact information;
• Preventing off-platform transactions;
• Detecting fraud;
• Investigating complaints;
• Improving safety;
• Enforcing Platform policies; and
• Resolving disputes.

Such monitoring will be carried out subject to applicable law.

7. Cookies & Similar Technologies

The Rahvaan website may use cookies and similar technologies to:

• Maintain sessions;
• Remember preferences;
• Improve website performance;
• Understand usage patterns;
• Improve security; and
• Analyze Platform performance.

Users may manage certain cookie settings through their browser.

8. Data Security

Rahvaan takes reasonable technical and organizational measures to protect personal information against:

• Unauthorized access;
• Loss;
• Misuse;
• Alteration;
• Disclosure; and
• Destruction.

However, no electronic system or internet transmission can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential.

9. Data Retention

Rahvaan may retain personal information for as long as reasonably necessary to:

• Provide services;
• Maintain account and booking records;
• Process payments;
• Resolve disputes;
• Prevent fraud;
• Comply with legal obligations;
• Maintain financial and business records; and
• Enforce agreements and policies.

When information is no longer required, Rahvaan may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Subject to applicable law, users may have rights regarding their personal information, including the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion where legally permitted;
• Withdraw certain permissions or consents;
• Request information about how their data is used; and
• Raise privacy-related complaints.

Certain information may need to be retained where required for legal, financial, security, fraud-prevention, or other legitimate purposes.

11. Account Deletion

Users may request deletion of their Rahvaan account through available Platform functionality or by contacting Rahvaan Support.

Account deletion may not result in immediate deletion of all information where Rahvaan is legally required or legitimately permitted to retain certain records.

After deletion, certain information may remain in anonymized or legally required records.

12. Children's Privacy

Rahvaan's services are intended for individuals who are legally capable of using the Platform and entering into applicable agreements.

Rahvaan does not knowingly collect personal information from children in violation of applicable law.

If Rahvaan becomes aware that information has been collected improperly from a child, appropriate steps may be taken to delete or restrict such information.

13. Third-Party Services

Rahvaan may integrate third-party services, including payment gateways, mapping providers, analytics services, communication services, hosting providers, and verification services.

Those third parties may process information according to their own privacy policies and applicable terms.

Rahvaan encourages users to review the privacy practices of relevant third-party providers.

14. International Data Processing

Depending on the service providers used by Rahvaan, personal information may be processed or stored on systems located in India or other jurisdictions.

Where applicable, Rahvaan will take reasonable steps to ensure such processing is carried out in accordance with applicable data-protection requirements.

15. Marketing Communications

Rahvaan may send service-related communications such as:

• Booking confirmations;
• Cancellation notifications;
• Payment updates;
• Trip notifications;
• Security alerts; and
• Important account information.

Where permitted and where applicable, Rahvaan may also send promotional communications.

Users may opt out of promotional communications through available unsubscribe or account settings, while essential service communications may continue.

16. Fraud & Security Monitoring

Rahvaan may use automated and manual systems to identify:

• Fraudulent activity;
• Suspicious payments;
• Fake accounts;
• Booking manipulation;
• Unauthorized contact sharing;
• Off-platform transactions;
• False refund claims; and
• Other Platform abuse.

Information may be reviewed or shared where reasonably necessary to protect users, Rahvaan, payment systems, or third parties.

17. Reviews & Public Information

Customer reviews and ratings may be displayed to other Rahvaan users.

Certain driver information, such as name, photograph, vehicle details, ratings, and reviews, may be displayed as necessary to help customers evaluate available service providers.

Rahvaan will aim to limit publicly displayed personal information to information reasonably required for the Platform's services.

18. Business Transfers

If Rahvaan is involved in a merger, acquisition, restructuring, sale of assets, investment, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

19. Changes to This Privacy Policy

Rahvaan may update this Privacy Policy from time to time to reflect:

• Changes in the Platform;
• New features;
• Changes in legal requirements;
• Changes in service providers; or
• Changes in privacy practices.

The updated version will be published through the Platform with the revised "Last Updated" date.

Continued use of Rahvaan after an updated policy becomes effective constitutes acceptance to the extent permitted by applicable law.

20. Contact & Privacy Complaints

For questions, requests, or complaints regarding this Privacy Policy or the handling of personal information, users may contact:

Rahvaan

Company Legal Name: [Insert Legal Name]

Registered Address: [Insert Address]

Privacy/Support Email: [Insert Email]

Phone: [Insert Number]

Website: [Insert Website]

Rahvaan will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.

21. Acceptance

By creating an account or using Rahvaan, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of information as described above, subject to your rights under applicable law.